Ryan Ormrod
Remote · WordPress rescue

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WordPress and WooCommerce rescue

Ryan Ormrod · independent developer

WordPress or WooCommerce is down.

Send the symptom. I find the cause and get a working site back online.

White screen, failed update, checkout dying, plugin fight, hack, slow admin, or someone else’s code. For site owners, small businesses, larger stores, design agencies and development agencies, including white-label when you are briefing me for a client.

Open a rescue brief What I take on All services
chips wordpress // rescue woocommerce // till white-label // nda

What usually breaks

The jobs that land when the clock is already running.

Site completely down

White screen, HTTP 500, fatal PHP errors, database connection failures or WordPress refusing to load.

An update broke everything

WordPress, PHP, theme or plugin update turned a working website into an emergency.

WooCommerce is broken

Checkout failures, payment problems, orders, shipping, stock, customer accounts or custom WooCommerce code.

Plugin or theme conflict

Isolate the conflicting code and fix the underlying problem rather than stacking another workaround.

Hacked or compromised

Suspicious files, injected content, unwanted redirects, malicious users or a compromised installation.

Slow and unstable

Slow admin, database bottlenecks, PHP issues, cron, plugin bloat, memory problems and server configuration.

If that matches the job, send the brief.

Open a rescue brief See the rate

Process

From broken to working

Same delivery shape on every service page. The labels change with this job.

  1. 01 Done

    Send it

    Send the URL, error message and a short explanation of what has happened.

  2. 02 Now

    Investigate

    I reproduce the issue and trace it through WordPress, code, database or server.

  3. 03 Next

    Fix it

    Fix the actual cause rather than installing another plugin to hide the symptom.

  4. 04 Next

    Back online

    Test the repair, deploy it and explain what went wrong.

Who

Who this is for

If the site is yours, your business, your shop or your client’s, send the problem. Same rate, same rescue process.

smb

Small business owner

Your own site is down, stuck after an update, or behaving oddly and you need it fixed without hiring a full-time developer.

See matching services
large

Large business owner

WooCommerce checkout, catalogue, shipping or payment issues on a busier shop where the till has to keep moving.

See matching services
agency

Agency

You own the brand and the client relationship. Send the broken build and stay white-label.

See matching services
other

Other

Freelancers, studios and partners booking a defined slice of work, not an open-ended retainer.

See matching services

Rates

£30 an hour. No retainer.

Pay for the hours the job needs. Nothing sitting on a retainer.

RATE£30/hourQuoted from the hours the job needs
MODELNo retainerNo unused support contract
START50% depositWork begins when it clears
STOPUnused hours backIf you withdraw from the deposit
AGENCYWhite-label / NDAYour client stays yours

Same commercial terms on every service page and the homepage. Estimate first, then deposit.

What happens next

After you send the brief

Same sequence on every service page. No surprise retainers.

  1. I reply

    Hours or a fixed figure, plus the access I will need to start.

  2. You decide

    Deposit clears, then work begins on staging. Nothing public until you approve.

  3. Handover

    Working change, notes your team can own, white-label if you asked for it.

Same path on every service page. Send the brief when you are ready.

Open a rescue brief
Don't know what's wrong?

That's completely fine. Diagnosis is part of the job.

Send me the problem

Developer, not plugin installer

WordPress problems aren't always WordPress problems.

They can be PHP, database, JavaScript, Linux, API or payment problems, or custom code written five developers ago. That is where working below the WordPress layer matters.

Where faults live

Below the admin screen

Themes and plugins are only the surface. Fatals, corrupt tables, checkout scripts, PHP-FPM, gateway webhooks and inherited custom code are where most WordPress emergencies actually sit.

themes · plugins · core · fatals · memory · MySQL · cron · Stripe · PayPal · five-developers-ago

Want this shape on your build?

Open a rescue brief See the rate

WooCommerce rescue

When WooCommerce breaks, the till is broken.

Problems with checkout and payments are not cosmetic. Every failed transaction can mean a lost customer. I dig through cart, customer, shipping and gateway responses, not just the theme template that shows the error.

Checkout surface

Payment and order paths

Checkout, Stripe, PayPal, Worldpay, shipping, orders, subscriptions and custom code.

Gateway returned an unexpected response. Rescue required.

Ready when you are. Start with a brief.

Open a rescue brief See the rate

Rescue brief

Tell me what’s broken

Your name, your website address, and what is going wrong (white screen, checkout failing, error after an update, and so on). You do not need to know why. After I quote, I will tell you exactly what access I need. Do not send passwords here.

  • WhoRyan Ormrod
  • HowRemote · £30/hour · no retainer
  • You sendThe URL and what’s wrong
  • I handleDiagnosis, the fix, and putting it live
  • You needNo technical knowledge
ryanormrod / brief in / staging out

I reply with a quote and clear next steps. If you are an agency briefing for a client, say so and I can stay white-label. Do not send passwords here.

Send me a job